FAQ

TERMS AND CONDITIONS | EXCHANGE AND REFUND POLICY

We will refund the purchase price of any items returned in their original condition and packaging. Items must be returned within 30 days of the date of purchase. 

Items that have been worn, washed or are not in original condition will not be refunded. 

We reserve the right to refuse the return of any item that does not meet the above return requirements at our sole discretion.

  

 WHERE DO YOU SHIP TO? 

We currently ship to the following countries - Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle Of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Austria and Austria

 

SHIPPING RATES

Austria

€4.95 DHL 2-3 Working days standard service 

FREE DHL 2-3 Working days standard service with order over €100

 

Europe Zone 1 - Belgium, Guernsey, Ireland, Jersey, Luxembourg, Netherlands, France, Germany, Monaco

€12.50 3-5 Working day delivery service

 

Europe Zone 2 - Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain and Austria

€15.00 3-5 Working day delivery service 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Amex, Mastercard, Discover), PayPal, Buy Now Pay Later With Klarna & Clearpay pay in 4.

 

WHEN WILL MY ORDER BE DELIVERED?

All orders are dispatched on the same working day if ordered by 3pm. Your order will be delivered within 3-5 working days.

  • Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  • Please note delivery can take longer during sale periods 

 

HOW DO I EXCHANGE OR RETURN AN ITEM?

Please follow instructions detailed on the packing slip that will be included within your order. 

 

STILL HAVE A QUESTION?

Send us your question via our contact form or e-mail us directly at [email protected]. We read every message and do our best to respond within 24 hours.